Always There to Support Your Operations
Our support and training services are designed to keep your operations running smoothly at all times. With global 24/7 support, enhanced SLAs, dedicated account management, and flexible training options, we ensure reliable assistance and successful adoption across your entire organization.
Global Support 24/7/365
Talora provides continuous support, regardless of time zone or operational location. Flight operations do not stop, and neither does the support infrastructure behind them.
Support teams are available around the clock to assist pilots, dispatchers, and IT departments with operational, technical, or system-related issues. Requests are handled with an understanding of aviation workflows, ensuring that responses are not only fast but also relevant to real operational situations.
This ensures that crews and ground teams can rely on consistent assistance at any time, whether during pre-flight preparation, in-flight operations, or post-flight processes.
Backed Up by Enhanced SLAs
Reliability is not left to chance. Talora’s enhanced Service Level Agreements define clear expectations for response times, resolution targets, and escalation procedures.
These SLAs are designed to match the operational reality of aviation, where delays and system issues directly impact efficiency and safety. Defined processes ensure that issues are prioritized correctly and handled with the necessary urgency. Operators benefit from predictable support performance and full transparency, allowing them to run their operations with confidence and without uncertainty.
Account Manager – Just a Call Away
Each customer is supported by a dedicated account manager who understands the specific structure and requirements of the operation.
This creates a direct and reliable communication channel for onboarding, ongoing optimization, and strategic planning. Instead of generic support interactions, operators have access to a consistent point of contact who is familiar with their setup.
This approach enables faster resolution of issues, more effective communication, and continuous improvement of system usage over time.
Online or On-Site Training
Successful adoption depends on how well crews and teams understand and use the system. Talora offers flexible training formats to support this process.
Operators can choose between interactive online sessions or on-site training tailored to their specific environment. Training is delivered by aviation technology specialists who understand both the system and the operational context in which it is used.
This ensures that crews, dispatchers, and support teams are fully prepared to use Talora effectively, leading to smoother implementation and long-term operational efficiency.
